EFFECTIVE COMMUNICATION SERVICE SKILL TRAINING FOR MICRO, SMALL AND MEDIUM ENTERPRISES (MSMES)
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EFFECTIVE COMMUNICATION SERVICE SKILL TRAINING FOR MICRO, SMALL AND MEDIUM ENTERPRISES (MSMES)

 

EFFECTIVE COMMUNICATION SERVICE SKILL TRAINING FOR MICRO, SMALL AND MEDIUM ENTERPRISES (MSMES)

  • For business owners and employees of SMEs
  • All staff who deal directly with customers
  • Staff whose job is to support good service delivery

Course content:

  1. Introduction to customer service fundamentals
  2. Nurturing customer relationship
  3. Building long term quality relationship
  4. Creating value for customers
  5. Negotiation skills
  6. Effective communication skills